Review and completion

The Review Queue collects submitted items that need a staff decision.

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Review an item

1. Open the item from Review Queue or the request detail page.
2. Confirm the client and request context.
3. Open the file through the short-lived signed download.
4. Read deterministic and optional AI correctness findings.
5. Review captured fields against the document.
6. Approve the item or reject it with a useful client-facing reason.

Correctness results assist the reviewer; they do not remove staff responsibility unless your firm deliberately selected an enforcement mode that blocks submission.

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Approve

Approval marks the item resolved. NeuDocs records the staff action in the audit and evidence histories and can dispatch the configured item.approved webhook.

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Reject or request replacement

Explain exactly what is wrong and what the client should provide instead. The item returns to client action and preserves its submission/review history.

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Automatic request completion

After a review change, NeuDocs checks all required items. When all are approved or validly resolved, the request becomes complete, reminders stop, notifications are projected, and a request.completed webhook can be sent.

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Good review practice

• Compare the document period and identity to the request.
• Treat AI output as evidence, not fact.
• Never approve an unreadable or quarantined file.
• Keep rejection messages free of unnecessary sensitive details.