> ## Documentation Index
> Fetch the complete documentation index at: https://docs.neudocs.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Review and completion

> Inspect submissions, use correctness evidence, approve items, or request replacements.

The Review Queue collects submitted items that need a staff decision.

## Review an item

1. Open the item from **Review Queue** or the request detail page.
2. Confirm the client and request context.
3. Open the file through the short-lived signed download.
4. Read deterministic and optional AI correctness findings.
5. Review captured fields against the document.
6. Approve the item or reject it with a useful client-facing reason.

Correctness results assist the reviewer; they do not remove staff responsibility unless your firm deliberately selected an enforcement mode that blocks submission.

## Approve

Approval marks the item resolved. NeuDocs records the staff action in the audit and evidence histories and can dispatch the configured `item.approved` webhook.

## Reject or request replacement

Explain exactly what is wrong and what the client should provide instead. The item returns to client action and preserves its submission/review history.

## Automatic request completion

After a review change, NeuDocs checks all required items. When all are approved or validly resolved, the request becomes complete, reminders stop, notifications are projected, and a `request.completed` webhook can be sent.

## Good review practice

* Compare the document period and identity to the request.
* Treat AI output as evidence, not fact.
* Never approve an unreadable or quarantined file.
* Keep rejection messages free of unnecessary sensitive details.


## Related topics

- [Client portal](/workflow/client-portal.md)
- [index](/index.md)
- [Evidence ledger](/verification/evidence-ledger.md)
- [Document correctness](/verification/correctness.md)
- [Webhooks](/integrations/webhooks.md)